Q: I attempted to retreive my password from the website login form but I did not receive the automated email.
A: "Please make sure that you enter the same email in the password retreival form that you originally used to register your account with gcus.com. If you continue to have difficulty, you may call our office and our staff will look up your password for you.”
Q: How can I get technical support for my product?
A: "Many commonly asked questions are listed below on this FAQ page. If you do not find the answers you need, please use our contact page to communicate any difficulty that you are having with our website or one of our products.”
Q: Can I purchase one product and have multiple people take the CME quiz for credits?
A: “It is not recommended because the product will be registered only to specified purchaser. In the event that the crediting agency requests verification of credit, there will be no way to verify that an additional person has reviewed the educational materials associated with the credits obtained."
Q: My product arrived in a longer than predicted timeframe, can I get a refund on shipping?
A: “If the shipping delay is on behalf of the Shipping courier (UPS, USPS, FEDEX) we have no control over that and cannot offer a refund as we are still charged full shipping charges by the courier.”
Q: Can I get a discount?
A: "Yes, Gulfcoast Ultrasound has a discount program called the CME-Z card. If you attend a live course and purchase products while the course is going on you will receive a complimentary card, or you can always purchase a lifetime membership for a one-time fee of $9.95. The membership will give your 5% off a purchase of 2 items produced by Gulfcoast Ultrasound or 10% off the purchase of 3 or more products at the same time produced by Gulfcoast Ultrasound."
Q: Do you offer educator discounts?
A: "Yes, Gulfcoast Ultrasound offers educator discounts through the H.E.L.P program where you will get 15% off the purchase of 5 or more DVD / CD products and 1 free workbook for every 5 purchased at the same time. Call for more details."
Q: I have an older version of a product, can I get a discount on the newer version
A: “Due to new content and speakers, the newer versions are completely unique products. Therefore no discounts can be applied.”
Q: Can I watch my webinar/online video on multiple computers?
A: “Due to contractual agreements with our presenters, a purchase of a single webinar/online video is limited to use on one computer and is limited to the specified number of days available from time of purchase. However, you may transfer your license to a different device as follows: When accessing your content from a different device, you will receive a warning message along with an option to transfer that content to the new device. You are allowed to transfer your license up to 3 times. After that, you will need to contact support to reset your license for a different device.
Q: Video isn't playing and the browser (Firefox, Chrome) claims that a plug-in is not installed.
A: If you are viewing your video on a laptop or desktop computer, please be sure that you have the Adobe Flash Player browser plugin installed. Your browser must support Adobe® Flash playback - or HTML 5. You can get the free Adobe plugin (here) - and then restart your browser in order to allow it to work. Also, it is recommended that you have the latest updates for your browser (IExplorer, Chrome, Firefox, Safari) installed. The video files should play back on all modern internet browsers including iOS devices. The Adobe Flash content will only playback on a Windows or Mac PC (desktop/laptop) and certain Android devices. Tablets and other mobile devices will automatically play the content using HTML 5.
Q: My content/video pauses, does not load completely or plays back intermittently.
A: Please make sure that your PC or device has a high-speed or broadband internet connection and that your local network does not have any bandwidth or content restrictions. Most private or residential internet connections will have adequate bandwidth. However, some facility networks (hospitals, office networks) may restrict the bandwidth allocated to individual users. If you suspect that this is the case, you can ask your IT department if there are bandwidth restrictions – or you can try accessing your content from another location (home, etc) to eliminate the possibility of network bandwidth restrictions. To test your bandwidth, please use the widget below or point your browser to http://speedtest.bhn.net and click ‘begin test’. Your results should show at least 8Mbps for your ‘download speed’. Your upload speed should not affect video playback. You can also free your computer's memory resources by clearing your web browser's history.
(DVD’s, Workbooks, flashcards, etc):
Q: I lost my audio disk to my workbook / flashcards, can I purchase a replacement?
A: “Yes, as long as you are in our system as the purchaser of that product, you can purchase replacement discs for a prorated amount.”
Q: What are the system requirements for the Online Quiz playback?
A: “You can use most desktop or laptop computers, and many mobile devices that have an internet browser that support the Adobe® Flash® or HTML5 to view these modules. You will also need an active internet connection, preferably broadband, to access this material." ...
Flash: Flash Player 10 or later, and one of the following browsers:
Q: Where can I find my transaction ID?
A: "You may need your PayPal Transaction ID to access and take your CME quizzes. Your transaction ID is printed on your receipt email that is sent to you directly after a purchase. You can also find your transaction ID on the website by logging in, and clicking on the 'Order History' from the right column ‘Member Area’. If, for any reason, you are unable to locate your transaction ID, you may call us any time to retrieve it for you."
Q: I lost my certificate, can I get another?
A: “Yes, You can get a replacement certificate at any time by logging in to your GCUS.COM account and selecting “Locate your Certificate” from the ‘Member Area’ menu in the right column of the website. You can also request a printed replacement 'certificate of completion' to be mailed to you for a processing fee of $10. If you have any difficulty locating your certificate on the website, please contact support.
Q: Are SDMS credits accepted for my X-Ray CME’s?
A: “Yes, SDMS and ASRT credits are fully accepted by the ARRT for X-Ray Credits.”
Q: Are AMA PRA Category 1 Credit(s) accepted for Ultrasound CME’s?
A: “Yes, AMA PRA Category 1 Credit(s) are fully accepted forms of Ultrasound CME Credit.”
Q: Can I leave a course early if I have to and still get Credits?
A: "If you are in need of just ultrasound credits (AMA PRA Category 1) the answer is YES. However, redit hours will be deducted for the amount of time missed if you leave early. If you're in need of ASRT or X-Ray credits, you CANNOT leave early, because the ARRT states they must have a separate signature of attendance and the credits associated with that course are 'all or none'"
Online courses may contain multiple online modules. Online Courses are served from our www.gcusonline.com website. Your gcus.com login credentials will also work on the gcusonline.com website.
Q: What order should I move through the course modules?
A: The course modules are set up in a preferred sequence of completion. It is recommended to start at the top of the list and work your way down.
Q: How do I select an activity?
A: An activity or learning module will usually have a small icon and be listed in blue on a standard web page. When you hover over that selection your cursor should change. Clicking on that item will open that activity in a web page.
Q: Can I hide or move the navigation or settings menu at the left of the screen?
A: Yes. You can do both. Hover over the "+" or "-" signs in the header bar and you will see a tooltip to hide or collapse the toolbar. Hover over the area to the right of the same symbols and you will have the option to move the toolbar to the "dock". Click on either choice to see the effect.
Q: Is there a place where I see the grades of my completed quizzes?
A: Yes. Go to the "Settings" menu, find 'Course Administration" and then "Grades". This should list the grades of the quizzes (or other grade-able module) that you have completed within the course. It should also show you your course average at the bottom.
Q: I am viewing on an Android tablet, iPad, iPhone or iPod touch. Is there a version optimized for tablets or mobile devices?
A: Yes. At the upper-right of each page there is an option to view for mobile devices. Click this option and you will view the mobile optimized version of the online courses.
Q: Can I contact someone if I have a question?
A: Yes. Use the "User Contact" button or the messaging system within the course to communicate with the course administrator(s) if you have any questions or issues with your online course. You may also submit your questions by email to firstname.lastname@example.org . You can also reach Gulfcoast Ultrasound Online Courses Technical Assistance by phone during business hours M-F 8:30 am to 5:00 PM EST at 800-619-1900 or 727-363-4500. Questions received after normal business hours may take until the following business workday for a response.
How can I get more help! If you have questions about course content or require technical support, for the online classes please contact us and we'll be happy to assist. You can also reach Gulfcoast Ultrasound Online Course Technical Assistance by phone during business hours M-F 8:30 am to 5:00 PM EST at 800-619-1900 or 727-363-4500. Questions received after normal business hours may take until the following business workday for a response. You may also submit your questions by email to email@example.com .